There are many factors that contribute to a successful order.  KDI Group works closely with both our clients and vendors to ensure the best possible outcome for each and every order.  

Here are a few tips and terms to help guide the process:

General Information

Production Time

  • If you have a specific In-Hands/Event date, please notify us prior to quoting or placing an order. 
  • Standard Production Time for domestically-produced orders is 7-10 business days from proof approval.  While we strive to accommodate all in-hands dates, some orders may incur an additional rush charge or require an expedited shipping method.
  • Changes to your order after entering production may cause a delay in shipment and/or additional charges. 


  • Rendering/Mockups are provided free of charge with print-ready (vector, camera-ready, whatever) art supplied by the client and include 2 minor revisions.  If additional revisions are required, an art charge of $35/hour will apply.
  • Acceptable artwork files include:  Vector PDF, EPS, AI files.  (Unless digital, in which case: JPEG, TIFF or PNG files acceptable at 300 DPI)
  • Additional artwork services such as logo-creation are available for $35/hour.  
  • *Please see below for additional art guidelines.

standard imprintS & colors

  • Many of our vendors offer standard imprint colors.  If your exact PMS color is not available, we can either match it to the closest standard color free of charge OR add a PMS Color Match Charge for an additional fee ($ varies by supplier). 
  • Alternative imprint options are also available on many of our items including laser etching, full color digital imprints, or additional locations.


  • Quotes are good for 30 days or until the end of the calendar year (whichever is first).
  • Any changes made to specifications in quote (including quantity) may result in a price change. 
  • Applicable shipping and taxes shall be charged separately unless otherwise specified or noted.

shipping & handling

  • S&H is billed actual on our FedEx account whenever possible (we don't mark it up for a profit).
  • KDI Group does not quote S&H prior to ordering unless requested.   S&H quotes are approximate and may vary slightly.
  • Shipping to a commercial address is much less expensive than shipping to a residence.  
  • If you have special requirements for receiving shipments, please let us know immediately. 

setup charges

  • Setup Charges cover costs associated with labor and the creation of the components required for the job (screen, die, stamp, laser etc) and are non-negotiable.  This is a charge we are unable to get around.
  • Repeat Setup Charges on exact reorders are usually less.   If you change artwork on a reorder, a new Setup Charge will apply.

Artwork - Additional Information

We sincerely appreciate our partnership with our clients and will do everything to offer you a great experience when working with KDI!

Due to a recent influx of “Free Art requests,” effective immediately, the following processes are now in place:

  • Please provide proper art files at the beginning of the project (logo in vector format, verbiage w/ desired font, PMS colors and/or anything else we may need). 
  • KDI Group provides one complimentary hour of art ideas / designs per project.
  • Any edits / additional design work performed by KDI after the initial hour will be billed out @ $35.00 per hour with a Minimum one hour charge (ie. 15 minutes = $35.00, 1 hour and 15 minutes = $70.00)
  • Any Artwork that does not result in an order may be billed out at KDI’s discretion.
  • If you prefer to have your art team set up artwork internally, KDI Group is happy to provide templates and/or printing specs.